Refund & Exchange Policy

For all products orders may be cancelled for a full refund at any time until the order is shipped. Orders cancelled within 24 hours of payment confirmation are eligible for a full refund. Orders cancelled after production begins may be cancelled, but you will be responsible for 60% of the product price. Ordered products that have already been shipped cannot be cancelled.

• Order can be cancelled only before dispatch.
• Incorrect and incomplete information regarding customer address.
• In case of wrong product pricing or specification mentioned on jaiincense.com
• Unavailability of products.
• In exceptional cases, if manufacturer’s products are out of stock and no longer available for sell the product will be cancelled.
• We offer return/replacement within 48 hours of delivery of the order.